Leadership strategy Cards - Emotional Intelligence
Unlock the power of self-awareness and empathy with the Emotional Intelligence strategy cards. This deck equips contact centre consultants and leaders with the skills to manage emotions, build rapport with customers, and create a positive work environment.
How to Use the Cards:
Action Cards provide daily practices to improve emotional regulation and empathy.
Scenario Cards simulate emotionally charged situations to test your response.
Reflection Cards encourage introspection to identify areas for emotional growth.
Challenge Cards push you to apply emotional intelligence in high-pressure situations.
4 Leaderships models to help you plan your conversations
4 Leadership explainer videos to watch and understand how to apply the models with scenarios and explanations
12 Tips and techniques to help remind you of how to approach these conversations and provide top tips at your fingertips
SMART Governance, using a SMART principles to help ensure you ideas are practical
Why Leaders Should Invest: Emotional intelligence is a key differentiator for successful leaders. By investing in these cards, you empower your team to manage their emotions, handle stress, and build stronger relationships with both colleagues and customers. This leads to improved team morale, higher customer satisfaction, and a more resilient workforce.
ALL PRICES EXCLUDE VAT
VAST WILL BE ADDED TO YOURE INVOICE
Unlock the power of self-awareness and empathy with the Emotional Intelligence strategy cards. This deck equips contact centre consultants and leaders with the skills to manage emotions, build rapport with customers, and create a positive work environment.
How to Use the Cards:
Action Cards provide daily practices to improve emotional regulation and empathy.
Scenario Cards simulate emotionally charged situations to test your response.
Reflection Cards encourage introspection to identify areas for emotional growth.
Challenge Cards push you to apply emotional intelligence in high-pressure situations.
4 Leaderships models to help you plan your conversations
4 Leadership explainer videos to watch and understand how to apply the models with scenarios and explanations
12 Tips and techniques to help remind you of how to approach these conversations and provide top tips at your fingertips
SMART Governance, using a SMART principles to help ensure you ideas are practical
Why Leaders Should Invest: Emotional intelligence is a key differentiator for successful leaders. By investing in these cards, you empower your team to manage their emotions, handle stress, and build stronger relationships with both colleagues and customers. This leads to improved team morale, higher customer satisfaction, and a more resilient workforce.
ALL PRICES EXCLUDE VAT
VAST WILL BE ADDED TO YOURE INVOICE
Unlock the power of self-awareness and empathy with the Emotional Intelligence strategy cards. This deck equips contact centre consultants and leaders with the skills to manage emotions, build rapport with customers, and create a positive work environment.
How to Use the Cards:
Action Cards provide daily practices to improve emotional regulation and empathy.
Scenario Cards simulate emotionally charged situations to test your response.
Reflection Cards encourage introspection to identify areas for emotional growth.
Challenge Cards push you to apply emotional intelligence in high-pressure situations.
4 Leaderships models to help you plan your conversations
4 Leadership explainer videos to watch and understand how to apply the models with scenarios and explanations
12 Tips and techniques to help remind you of how to approach these conversations and provide top tips at your fingertips
SMART Governance, using a SMART principles to help ensure you ideas are practical
Why Leaders Should Invest: Emotional intelligence is a key differentiator for successful leaders. By investing in these cards, you empower your team to manage their emotions, handle stress, and build stronger relationships with both colleagues and customers. This leads to improved team morale, higher customer satisfaction, and a more resilient workforce.
ALL PRICES EXCLUDE VAT
VAST WILL BE ADDED TO YOURE INVOICE